The most common process is one that starts with meetings with the client in the space to be designed for. A brief and specification is formed from which initial ideas are drawn. These are discussed, developed and modified until a final design is agreed upon. From this, working drawings are produced which will be used in the workshop. In almost all cases work is delivered and fitted by one or more people from the workshop.

Conversely, a description of a item is made over the phone, a sketch of what is thought to be required is faxed back and if satisfactory the item could be made from the sketch and delivered within the week to the client.